PLEASE NOTE: This Responsible Gaming Policy shall only apply to you if you play in any European Single Market member state, except for states which you play on a local license, for example, in Spain, Italy or Denmark.
PLEASE NOTE: If you play or register an account in the United Kingdom, this Responsible Gaming Policy shall not apply to you and you can find the applicable Responsible Gaming Policy here.
PLEASE NOTE: If you play outside of a European Single Market member state or the United Kingdom, this Responsible Gaming Policy shall not apply to you and you can find the applicable Responsible Gaming Policy here.
Virtual Digital Services Limited (the “Company”) is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining gambling experience but it is also our duty to help prevent compulsive usage of and underage access to our gaming products.
As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA. eCOGRA ensures that approved gaming offerings are properly and transparently monitored to provide player protection.
We have implemented the following company policies and tools:
In line with the Maltese Gaming Act 2018, the Company does not allow anyone under the age of 18 to play its casino or poker games or bet on sports events (as applicable). It is an offense for minors to participate in gambling activity.
Our casino and poker room as well as sports website are not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at our websites. We use sophisticated verification systems which can identify minors who log in to our software.
Nevertheless, we recognise that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programmes.
Below are links to some such providers and software:
Do not leave children unattended near your computer when the casino or poker room software is running. You must take special care to ensure that they do not access our services via your devices.
Protect your gambling programs with password access.
Do not allow persons under 18 to participate in any gambling activity.
Keep your username, password and deposit method details out of the reach of children.
Educate your children about the legality and the potential damage of underage gambling.
Limit the length of time your children spend online.
Take particular care regarding the use by minors of facilities such as mobile devices.
Unfortunately, no system is foolproof. If you know a person under the age of 18 who is registered with us, please notify our Operations Department at [email protected]
The Company recognises that while most people gamble for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gambling problems we take this matter exceedingly seriously and have accordingly implemented a number of measures to address this problem:
Like many things, what is enjoyable in moderation can be disastrous in excess.
You may seek professional help from the following organisations:
As part of our policy, we give you the tools to control the amount of money you use to gamble on our sites. You can set your own deposit limits and request to adjust them at any time. Simply call our Member Support Team and a representative will help you set your limits. You can also set your own deposit limits and request to adjust them at any time online through the cashier.
If you choose to reduce your deposit limits, it will take effect immediately on our receipt of such instruction from you. If you choose to increase your deposit limits, you will have to wait at least 24 hours following the day we receive such notice from you for such limits to take effect.
The deposit limit which you set on this website only applies to the account with this website and not to any other website owned or operated by us. Should you have more than one account operated by us, your deposit limit can be implemented across all of your accounts. If you wish to do so, please contact our Member Support Team at [email protected]
To help you set limits that are right for you, try answering this short questionnaire:
In the event that the restrictions which we set for you on your account, is lower than the deposit limit which you have set, the restrictions that we set shall apply.
If you are worried about your gambling habits or you want to know more about the signs of compulsive gambling, try our self-assessment test.
With respect to casino games, you will have the ability to set an alert notification by selecting “Game Time Reminder” through the Menu Tab, which will permit you to suspend your play on casino games and view how long you have spent on casino games during your then current session. If you wish to resume playing on casino games you will need to click “Resume” through the reality check pop-up. If you wish to stop playing casino games for your then current session you will need to click on “Close Game” through the reality check pop-up.
In order to view your gaming history with respect to casino games developed by the 888 group of companies (and which are not developed by a third party), you can view your gaming history which is comprised of your wins and losses on such games during the prior 30 day, 60 day or 90 day period (depending on what time period you select) through clicking View Gaming History on the reality check pop up.
If you wish to view your gaming history with respect to casino games developed by third parties (a party that is not within the 888 group of companies), you can view your gaming history which is comprised of your wins and losses on such games during the prior 30 day, 60 day or 90 day period (depending on what time period you select) clicking on the “History” through the Menu Tab.
You can disable the alert notification, through the reality check pop-up or by selecting “Game Time Reminder” through the Menu Tab.
You may set your Reverse Withdrawal Preferences by contacting our Member Support Team here.
If you choose to turn off the ability to reverse pending withdrawal requests, you will no longer be able to reverse any of your current or future pending withdrawal requests.
If you choose to turn on this ability again, it will not take effect for 7 days. You will only have the option to reverse withdrawals after this period by contacting our Member Support Team here.
Please note that the preferences you set on this website only apply to your account with this website, not any other website owned or operated by us.
If you wish to take a break and suspend your use of your account, you can request one of the following:
During a “Take a Break” period we will suspend your account on the specific requested brand only. New accounts you might attempt to open on the brand that you have “Taken a Break” from during the break period may also be suspended to the extent detected by us. You can request a “Take a Break” period by contacting our Member Support Team at [email protected] or by clicking here.
If, at any stage, you become concerned about your gambling behavior, you can request a six month or above self-exclusion period. Should you choose to self-exclude from the websites operated by us, we shall terminate your account(s) to the extent detected by us, in accordance with the provisions of the User Agreement and the applicable regulation.
During a self-exclusion period, the suspended access will be enforced and irrevocable. If you wish to reactivate your account after the self-exclusion period has ended, you must call the Member Support Team to request reactivation of such account and there will be a one day cooling-off period before we are able to provide you access to your account. For the avoidance of doubt, there will be no such cooling off period with respect to any “Take A Break” period.
You have the option to self-exclude, to the extent detected by us, from: (i) all of the websites operated by us; or (ii) the 888casino, 888poker, 888sport and casinolead.ca websites operated by us but excluding all other bingo and instant games websites operated by us, by contacting our Member Support Team at [email protected]
We urge you to contact our Member Support Team to ensure that the relevant accounts with us are suspended and to consider self-excluding from any online gaming operators with which you have an account.
You shall not be permitted to open or use a new account with any other site operated by us during your selected self-exclusion period, until such self-exclusion period has ended and you request that the relevant account is opened by you. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open with another website operated by us, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account.
Please note that your request to self-exclude may take up to 72 hours.
Please note: If you accept push notifications on the open web, download any of our applications to your device from the Apple AppStore or directly from our website to your device and you accept to receive push notifications, we will not be able to block receipt of such notifications even if you choose to self-exclude or have “Taken a Break” from any website operated by the Company. The only way to prevent receipt of such notifications is by changing the settings on the device itself.
If you are unsure about requesting self-exclusion, ask yourself the four questions below:
If your answer is yes to at least one of them, we recommend that you request self exclusion and seek professional help. You can also use the following software which will prevent your computer from accessing online gambling websites:
You can view your game history via your account page or it will be made available via the game itself.
You may only use our social responsibility tools as specifically stated in this Responsible Gaming Policy and as applicable to you. We are unable to process any requests to use our social responsibility tools provided by any other means (for example by SMS, WhatsApp or through social networks such as Facebook).
For further assistance please click here – https://www.casinolead.ca/contacts/